FAQ'S

Most frequent questions and answers

Please add to cart and check out

Yes, on check out you can select GST invoice which you can use to pay, and all purchases will automatically have a GST invoice emailed.

No, you can set up an account if you prefer to save your details for next time but it is optional

HVAC TOOLS is an online business to keep our costs lower and to pass those savings onto our customers. 

All our prices are online, to create a quote simply add the items you want to your cart

Most of our customers are businesses, and all our prices are trade prices. As you can see from our product range it’s not the usual goods a consumer will buy.

We offer free shipping on all orders over $100 + GST. 

We don’t offer phone orders as the online system allows you to place the order directly into our system including all your details exactly how you want them spelt.

Any items that are calibrated include a factory calibration which is ISO certified. 

Yes we do, however some tools and products are designed to be used by those with appropriate training. When technical support becomes training we will politely let you know.

Any item can be returned within 30 days of purchase as long as it is in original condition

  • All products carry a minimum 1-year warranty, any products found defective within 30 days will be replaced with a new item.