- Openness and transparency
HVAC TOOLS (AUSTRALIA) PTY LTD and its partners (“HVACTOOLS”, “we”, “our”, “us”) are committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). By using this website or providing us with your personal information, you agree to and consent to the collection, use, holding and disclosure of personal information by HVAC TOOLS as set out in this policy.
- Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth. Personal information also includes credit information.
HVAC TOOLS will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, HVAC TOOLS will only collect personal information about you directly from you. HVAC TOOLS may collect your personal information from reputable third party lead generation sources for marketing purposes, but only where you have consented to the disclosure of your information to HVAC TOOLS and for HVAC TOOLS to send you marketing communications. HVAC TOOLS will not collect personal information unless the information is reasonably necessary for our functions and activities.
Personal information may be collected by HVAC TOOLS in a number of circumstances, including when you:
- make an enquiry with us via email or telephone;
- visit our websites;
- lodge an enquiry or application in relation to any HVAC TOOLS products or services.
HVAC TOOLS may enter into arrangements with third parties to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to HVAC TOOLS.
The kinds of credit-related personal information HVAC TOOLS may collect about you includes:
- information about your identity;
- payment history information;
- information about any court proceedings;
- Any order information provided including addresses.
- What does HVAC TOOLS do with your personal information?
In addition to any purpose notified to you at the time of collection HVAC TOOLS uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:
- providing our products and services to you;
- providing HVAC TOOLS branded products and services that are provided by our third party partners;
- our internal management needs;
- our marketing activities
- responding to any inquiries or comments that you submit to us;
- assessing, processing and managing your applications for HVAC TOOLS products and services;
- any other purpose you have consented to; and
- any use which is required or authorised by law.
- Disclosure of personal information
HVAC TOOLS may disclose your personal information:
- to third-parties we ordinarily engage for the above purposes;
- any person or entity to whom you have consented to HVAC TOOLS disclosing your personal information to; and
- any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
- Access and Management
You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team. See section 8: Contact information.
HVAC TOOLS may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. HVAC TOOLS will not charge you for making the request.
If you believe that HVAC TOOLS holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and HVAC TOOLS will respond to your request within a reasonable time. HVAC TOOLS will not charge you for correcting your personal information.
If HVAC TOOLS no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, HVAC TOOLS will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
HVAC TOOLS will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.
- Opting Out / Unsubscribe
At any time you may opt out of receiving marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications. Outside of these channels, you can opt out from receiving marketing communications at any time by emailing email@example.com .
- Cross-border disclosure
HVAC TOOLS may disclose your personal information to recipients overseas assist HVAC TOOLS in providing you with products or services.
HVAC TOOLS will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.
- Contact information
If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by HVAC TOOLS, please contact us at firstname.lastname@example.org. .
- HVAC TOOLS website
When transmitting personal information from your computer to a HVAC TOOLS website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, HVAC TOOLS will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
HVAC TOOLS operated services operated by our third party partners may use “cookies” to help personalise your online experience and save you time across the HVAC TOOLS website. You have the ability to accept or decline cookies..